Lost & Found in Zurich
Zurich's lost property runs on a shared online platform. The airport has its own office.
Lost and found in Zurich: the Fundbüro, SBB, easyfind and the airport
Zurich's lost property runs on a shared online platform. The city's Fundbüro, which also handles items left on VBZ trams and buses, and SBB's lost property service for trains both publish and search finds through easyfind, where you can report a loss once and be matched against items handed in across many Swiss operators and municipalities. The airport has its own office. This page explains the Zurich system and how a free DokiFinder report adds a second search that also reaches individuals and venues.
Where to look first
Contact the venue: the hotel, the restaurant, the Badi, the club, the taxi company. Note the time and your route. Lock a lost phone remotely, block the cards from a lost wallet and note the number of a lost document. Then post a DokiFinder report so the search continues while you contact the offices below.
Trams, buses and the Fundbüro of the City of Zurich
Items left on VBZ trams and buses, including the lines that serve the airport, go to the Fundbüro of the City of Zurich. The office works through easyfind, the Swiss online lost property platform: you report the loss there with the line, the time and a description, and the report is compared against items handed in. Finds from the street, shops and venues reach the same office. Swiss law obliges a finder to report a find and entitles an honest finder to a reward.
Trains and the airport
Items left on SBB trains and in stations go to SBB's lost property service, which also uses easyfind, so one report covers both the city and the railway. Zurich Airport has a lost and found office in the arrivals area for items lost on the airport grounds. Items left on board an aircraft or in checked baggage are handled by the airline's own lost and found counter, whose location and hours vary by airline. Lost passports and ID cards must be reported directly to the Cantonal Police of Zurich.
The police and your documents
Report a lost passport, identity card or driving licence to the Kantonspolizei Zürich. The police report is required for a replacement and protects you against misuse. For a stolen item, file the theft report at a police station as well; insurance claims in Switzerland normally require it.
How DokiFinder helps in Zurich
A lost report on DokiFinder is compared against found reports from individuals in Zurich and from organizations that run their lost property desks on the platform. Matching uses the category, the place and distance, the dates, the description, the colour and the photos, and you are notified when a likely match appears. You prove ownership, agree the handover in a secure chat and confirm it with a one-time code; any reward is held securely until then. Reporting is free and works in German, French, Italian, English and nine other languages.
Found something in Zurich?
Hand it in at the Fundbüro, a police station or the venue, or post a found report on DokiFinder with the place and time and keep the identifying details private. Review the proof a claimant sends, hand the item over in a public place or use the shipping option, and confirm with the code to receive any reward.
Frequently asked questions
Where do I report a lost item in Zurich?
Report it on easyfind, which covers the Fundbüro of the City of Zurich, VBZ and SBB, and post a free lost report on DokiFinder to be matched against finds from individuals and organizations as well.
Where do items left on a Zurich tram go?
To the Fundbüro of the City of Zurich, which handles VBZ lost property and publishes finds through easyfind.
I lost something on an SBB train. Who has it?
SBB's lost property service. Report the train, the time and a description through easyfind.
I lost something at Zurich Airport. Who has it?
Items lost on the airport grounds go to the lost and found office in the arrivals area. Items left on the aircraft or in checked baggage are handled by the airline. Lost passports and ID cards must be reported to the Cantonal Police.
Is there a finder's reward in Switzerland?
Yes. Swiss law obliges a finder to report a find and entitles an honest finder to a reward. On DokiFinder the owner's reward is held securely and released once both sides confirm the handover.
I found something in Zurich. What should I do?
Hand it in at the Fundbüro or a police station, or post a found report on DokiFinder with the place and time. Keep the identifying details out of the public text and confirm the handover with the code to receive any reward.
About DokiFinder
DokiFinder is a lost-and-found recovery network for people and organizations. Owners report lost items for free; honest finders report what they found. AI-assisted matching compares the two, the owner's reward is held securely, finders are identity-verified, and the reward is released only after both sides confirm the handover. Available on the web in 13 languages. Reporting is free.