# DokiFinder — Global Reward-Based Lost & Found Marketplace > DokiFinder (https://dokifinder.com) is a lost & found platform where owners report lost items for free, honest finders report what they found, AI matches the two, and the owner's reward is held in escrow until both sides confirm the handover. Finders are identity-verified before payout. Available worldwide in 13 languages on web, iOS and Android, with dedicated accounts for airports, hotels, transport operators and universities. DokiFinder is a two-sided marketplace connecting people who have lost items with honest finders who return them for an escrow-backed reward calculated with a transparent, law-based formula. It operates in 195+ countries, supports 13 languages, and is used by both individuals and organisations (airports, hotels, universities, transport operators). Website: https://dokifinder.com Mobile apps: iOS and Android (Flutter) Languages: English, French, German, Spanish, Portuguese, Italian, Polish, Russian, Ukrainian, Arabic, Turkish, Romanian, Dutch --- ## How It Works (Individual Users) 1. **The owner posts a lost item report** — free (browsing needs no account; posting needs a free account). They describe the item, upload photos, state where they last had it, and enter a declared value. 2. **The finder posts a found item** — also free. Requires a registered account. 3. **AI matching** connects probable pairs. The owner sees potential matches and initiates contact. 4. **Chat is unlocked only after the owner pays the reward into escrow** — this prevents fake "I found it" messages. No cash changes hands directly between strangers. 5. **Identity verification (KYC)** via Didit is required for finders before a reward is paid out. This screens out fraud. 6. **Handover is confirmed** by both parties. Once the owner confirms receipt, escrow releases to the finder's DokiFinder wallet. 7. **Finder withdraws** to their bank account (SEPA), PayPal, or via Stripe Connect. Withdrawals require 6-digit 2FA. --- ## Reward Calculation (German BGB §971) DokiFinder calculates finder rewards with the finder's-fee formula of the German Civil Code (BGB §971). It is used worldwide as a transparent, law-based benchmark, so owners and finders know the reward up front instead of negotiating with a stranger. It does not replace local lost-property law outside Germany. **Formula:** - 5% of the item's declared value up to €500 - 3% of the declared value above €500 - Minimum floor by category (see below) — whichever is higher applies **Platform commission:** 20% on top of the finder reward (paid by the owner) **Example — lost laptop declared at €800:** - BGB reward: (€500 × 5%) + (€300 × 3%) = €25 + €9 = €34 - Category floor for laptop: €150 - Floor applies → finder earns €150 - Platform commission: €30 - Owner pays total: **€180** **Minimum finder reward by category:** - Smartphone: €80 | Tablet: €60 | Laptop: €150 | Camera: €100 | Smartwatch: €50 - Passport: €50 | Driver's licence: €30 | National ID: €30 | Visa/Work Permit: €40 - Wallet: €30 | Keys: €20 | Luggage: €50 | Backpack/Bag: €30 - Jewellery (ring/necklace): €100 | Bracelet: €80 | Earrings: €50 | Precious metal: €150 - Pet: €100 | Bicycle: €50 | Musical instrument: €100 | Medication: €30 - Airpods/Headphones: €20–€30 | Sunglasses: €20 | Eyeglasses: €30 - All other items: €20 universal floor **Matching priority (notification speed):** - Urgent (instant notify): declared value ≥ €1,000 - High (5 min delay): ≥ €500 - Standard (15 min delay): ≥ €200 - Normal (30 min delay): < €200 Owners can add an optional top-up reward above the BGB floor to increase visibility and notification priority. Each €1 of top-up is weighted 10× toward priority score. --- ## Supported Item Categories Electronics: smartphone, tablet, laptop, camera, smartwatch, gaming console, headphones, airpods, power bank, Kindle Documents: passport, national ID, driver's licence, student ID, diploma, birth certificate, visa, work permit, credit card, insurance card Bags & accessories: wallet, bag, backpack, purse, luggage, jewellery box Jewellery: ring, necklace, bracelet, earrings, precious metal Clothing & accessories: jacket, shoes, hat, scarf, gloves, belt, tie, sunglasses, eyeglasses, umbrella, watch Keys: house keys, car keys, keychains Toys & children: stuffed toys, dolls, action figures, LEGO, board games, remote-control toys, toy bike/scooter, baby items Pets: dogs, cats, and other animals Vehicles: bicycle Medical: medication Musical instruments Sports equipment Other (universal category) Browse found items by category: [Electronics](https://dokifinder.com/category/electronics), [IDs & documents](https://dokifinder.com/category/ids), [Wallets](https://dokifinder.com/category/wallets), [Bags](https://dokifinder.com/category/bags), [Keys](https://dokifinder.com/category/keys), [Jewellery](https://dokifinder.com/category/jewelry), [Pets](https://dokifinder.com/category/pets), [Other](https://dokifinder.com/category/other). --- ## Trust & Safety Features - **Escrow-first contact**: finders cannot be contacted unless the owner has paid the reward into escrow - **KYC identity verification** (via Didit): required before any payout — checks document authenticity and matches a selfie to the document photo - **2FA on all withdrawals**: 6-digit TOTP required for every payout request - **Dispute resolution**: owners and finders can open a dispute; platform moderators adjudicate - **Moderation**: listings pass automated checks; reported listings are escalated to human moderators - **Fraud signals**: AI flags suspicious patterns at listing creation - **Anonymous usernames**: public profiles use pseudonyms, not real names — personal data stays private --- ## Individual User Features - Free lost/found item reporting (free account required to post; browsing is open to everyone) - AI-powered matching with confidence score - Saved searches with category + city alerts (email/push notifications when a match appears) - Real-time chat with persistent message history - Claims system: finders submit a formal claim with evidence - Wallet: track escrow balance, pending rewards, and transaction history - Payout methods: bank transfer (SEPA/SWIFT), PayPal, Stripe Connect - Public profile: verified badge, finder rating, recovery stats - Leaderboard: top finders ranked by number of successful returns - Achievements & badges: gamification for active community members - Referral programme: earn credit for referring new users - Charity option: finders will be able to donate their reward to an approved charity partner instead of withdrawing it — the partner programme is open for applications (https://dokifinder.com/charity-impact) - Promotions & voucher codes - Mobile apps (iOS + Android) with native push notifications --- ## Business & Organisation Features DokiFinder offers dedicated organisation accounts for businesses that manage lost property as part of their operations: airports, airlines, hotels, railway operators, bus companies, universities, and large venues. ### Organisation Capabilities **Operations** - Shared org inbox: all found items visible to all staff across all locations - Bulk item import (CSV/batch) - Multi-location management with staff assignment per location - Staff shift management and on-shift tracking - Item intake flow with photo capture - Storage panel: track where each item is physically stored **Claimant handling** - Claim review: approve/reject claims with evidence - In-person release: ID-check checklist, signature capture, photo confirmation - Courier label generation: print shipping labels, mark items as shipped - Pickup counter flow: confirm pickup when claimant arrives in person - Three payment models: marketplace (standard escrow), flat-fee, or free return (no charge) **Communication** - Org messaging inbox with conversation context pane - Email and in-app notifications for new claims - Org public profile page (indexed by search engines) **Integrations** - REST API with API key authentication - Webhooks: receive events when claims are submitted, approved, or items are updated - Embeddable search widget: paste one `