Lost & Found in Madrid

Where to look first

Contact the venue: the hotel, the restaurant, the museum, the stadium, the taxi company. Note the time and your route. Lock a lost phone remotely, block the cards from a lost wallet and note the number of a lost document. If the item was stolen, file a police report straight away. Then post a DokiFinder report so the search continues.

The Oficina de Objetos Perdidos

The municipal office at Paseo del Molino 7 is open on weekday mornings and holds items for two years from the date they are published, with the list of deposited items published monthly in the city's official bulletin. Because it receives the finds from Aena, Metro, EMT, Renfe and Correos, it is the single most likely place for a lost item in Madrid to end up, usually a few days after it was found. To collect you need ID and a description that proves ownership.

Metro, EMT buses, Cercanías and taxis

Metro de Madrid keeps items for a short time at its own lost property office at Plaza de Castilla before passing them to the municipal office, so for a recent loss check Metro first and the Paseo del Molino afterwards. EMT bus finds follow the same route. Items left on Cercanías and other Renfe trains are a matter for Renfe's lost property service in the first instance. Note the line, the direction, the station and the time in every report. For taxis, the licence number on your receipt is the fastest way to trace the vehicle.

Barajas airport and the police

Aena's lost property offices at Adolfo Suárez Madrid-Barajas handle items lost in the terminals and at security; items left on board are the responsibility of the airline, and a missing checked bag is a baggage claim with the airline. Items Aena cannot return are passed to the municipal office. For a stolen item, file a report with the Policía Nacional; for a lost passport, contact your consulate, which will need the report.

How DokiFinder helps in Madrid

A lost report on DokiFinder is compared against found reports from individuals in Madrid and from organizations that run their lost property desks on the platform. Matching uses the category, the place and distance, the dates, the description, the colour and the photos, and you are notified when a likely match appears. You prove ownership, agree the handover in a secure chat and confirm it with a one-time code; any reward is held securely until then. Reporting is free and available in Spanish, English and eleven other languages.

Found something in Madrid?

Hand it in at the venue, to staff on the Metro or bus, at a police station or at the Oficina de Objetos Perdidos, or post a found report on DokiFinder with the place and time and keep the identifying details private. Spanish law obliges a finder to hand in a find and entitles the honest finder to a reward. On DokiFinder the owner's reward is released to you once the handover is confirmed.

Frequently asked questions

Where is the lost property office in Madrid?

The Oficina de Objetos Perdidos of the Ayuntamiento is at Paseo del Molino 7 in Arganzuela and is open on weekday mornings. It receives finds from the airport, the Metro, EMT buses, Renfe and the postal service.

I left something on the Madrid Metro. Who has it?

Metro de Madrid's lost property office at Plaza de Castilla in the first days, then the municipal office at Paseo del Molino. Report the line, the station and the time.

I lost something at Barajas airport. Who has it?

Aena's lost property offices in the terminals for items lost in the terminals. Items left on the aircraft are the airline's responsibility. Unreturned items are later passed to the municipal office.

How long does the Madrid lost property office keep items?

Two years from the date the item is published in the city's official bulletin.

How do I report a lost item in Madrid on DokiFinder?

Post a free lost report with a photo or description, the place in Madrid where you last had it and the date. It is compared against found reports from individuals and organizations, and you are notified when a likely match appears.

Is there a reward for returning an item in Madrid?

Spanish law entitles an honest finder to a reward. On DokiFinder the owner's reward is held securely and released once both sides confirm the handover.

About DokiFinder

DokiFinder is a lost-and-found recovery network for people and organizations. Owners report lost items for free; honest finders report what they found. AI-assisted matching compares the two, the owner's reward is held securely, finders are identity-verified, and the reward is released only after both sides confirm the handover. Available on the web in 13 languages. Reporting is free.