Lost and Found Management Software for Hotels
Lost and found software for hotels: record items left by guests, review ownership claims and send them home with a tracked shipment. Request a demo.
Lost and found software for hotels: from the housekeeping trolley to the guest's door
Hotel lost property starts in a room or a public area and ends with a guest who has already checked out, often in another country. Housekeeping finds a charger, a watch or a passport, the front desk logs it on paper or in a shared note, and then the guest phones reception to ask whether anyone has seen it. DokiFinder replaces that loop with one workspace: staff log the find with a photo, guests report what they left and prove it is theirs, and the return is arranged and tracked without the front desk playing go-between.
Recording a find in under a minute
A housekeeper or a member of the front desk takes a photo of the item. AI reads it and drafts the type, colour, brand and distinguishing marks, and the staff member corrects the draft, adds the room or area and the date, and chooses where the item is stored. The record gets a reference, a storage location and a holding deadline. A printed property tag on the item matches the shelf to the record.
Guests report without calling reception
A guest who realises on the train home that something is missing files a lost report on DokiFinder with a description, a photo if they have one, and the hotel and dates of the stay. Reporting is free, and the site runs in 13 languages, so international guests can write in their own words. The report is compared with the items your team has logged, and the guest is told when an organization may be holding their property.
Privacy for what guests leave behind
Items found in rooms are often personal: medication, devices, documents, jewellery. Items your hotel holds are private by default and do not appear on the public marketplace. They surface only to the guest whose report matches, and only your team sees the full record. Photos of identity documents are never sent to an AI service.
Proof of ownership and approval
The guest claims the item and provides proof, for example what is inside a bag, a serial number or a photo of the guest with the item. Your team reviews the proof, can ask questions in the built-in chat, and approves or declines. Nothing leaves the building without a member of staff approving it, and each decision is logged with who made it and when.
Returning items to guests who have left
A guest who is staying nearby can collect at the front desk. Everyone else chooses shipping: the carrier quote is shown to the guest before payment, your team packs the parcel and hands it to the carrier once the label is ready, and tracking updates itself. If your hotel charges a handling fee, the guest sees it before paying. Many hotels return items for free, and that is a setting you choose.
Pricing and holding periods
The hotel pays one flat monthly plan with no per-item charge. The free plan covers 50 active items, 3 team members and 1 location, enough for a single property. Groups with several hotels move to a paid plan, which raises the location limit. You set the holding period; the default follows the German statutory six months, and administrators are warned a week before it ends.
Frequently asked questions
Does a guest need an account to report something they left?
A free account is needed to post a report or to message someone. Browsing found items does not need one.
Can guests see everything the hotel has found?
No. Items held by the hotel are private by default and surface only to the guest whose lost report matches them.
Who pays for shipping a guest's item?
The guest pays the carrier quote, shown before payment. The hotel pays no per-item charge.
Does every return need staff approval?
Yes. Matching suggests candidates, and a member of your team approves every claim before an item is released.
Can we charge a handling fee?
You choose whether returns are free or carry a recovery fee. Any fee is shown to the guest before they pay.
Is there a free plan for a single hotel?
Yes. The free plan covers 50 active items, 3 team members and 1 location. Paid plans raise those limits for groups with several properties.
About DokiFinder
DokiFinder is a lost-and-found recovery network for people and organizations. Owners report lost items for free; honest finders report what they found. AI-assisted matching compares the two, the owner's reward is held securely, finders are identity-verified, and the reward is released only after both sides confirm the handover. Available on the web in 13 languages. Reporting is free.