PrivacyPolicy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 15, 2025

Quick Summary

What we collect

Only essential data for document recovery: contact info, partial document numbers, and location data.

How we protect it

End-to-end encryption, secure storage, and automatic deletion after successful returns.

Your rights

Full control over your data: view, edit, download, or delete anytime under GDPR.

No selling

We never sell, rent, or share your personal information with third parties for marketing.

1. Information We Collect

Personal Information You Provide

Account Information: Name, email address, phone number, and password
Document Information: Last 4 digits of document numbers, document type, and general description
Location Data: City, region, and country where document was lost/found
Communication: Messages sent through our platform
Payment Information: Payment details for processing rewards (handled by secure third-party processors)

Information We Collect Automatically

Usage Data: How you interact with our platform, pages visited, and features used
Device Information: Browser type, operating system, and device identifiers
Log Data: IP addresses, access times, and error logs for security purposes
Location Data: Approximate location when using our services (with your permission)

Information We Never Collect

Complete document numbers or sensitive identification details
Passwords or PINs for your documents
Precise GPS coordinates without explicit consent
Photos of documents containing sensitive information

2. How We Use Your Information

Primary Services

Match lost and found documents using AI algorithms
Facilitate secure communication between users
Process payments and rewards
Verify user identities to prevent fraud

Platform Improvement

Analyze usage patterns to improve our services
Develop new features and enhance existing ones
Monitor platform performance and fix issues
Conduct research to improve matching accuracy

Safety & Security

Detect and prevent fraudulent activities
Protect against spam and abuse
Investigate security incidents
Comply with legal obligations and law enforcement requests

3. How We Share Your Information

Our Commitment

We never sell, rent, or trade your personal information to third parties for marketing purposes.

We Only Share Information When:

You Give Consent: When you explicitly agree to share information
Service Providers: With trusted partners who help us operate our platform (payment processors, hosting providers)
Legal Requirements: When required by law, court order, or to protect safety
Business Transfers: In case of merger, acquisition, or sale of assets (with privacy protections)
Emergency Situations: To prevent harm to individuals or property

4. Data Security

Technical Safeguards

256-bit AES encryption for data at rest
TLS 1.3 encryption for data in transit
Regular security audits and penetration testing
Multi-factor authentication options

Operational Safeguards

Limited employee access on need-to-know basis
Regular staff security training
Incident response procedures
24/7 security monitoring

5. Your Privacy Rights

Access & Portability

Request a copy of all personal data we have about you in a machine-readable format.

Correction

Update or correct any inaccurate personal information in your account.

Deletion

Request deletion of your personal data, subject to legal retention requirements.

Objection & Restriction

Object to certain uses of your data or request restricted processing.

Exercise Your Rights

To exercise any of these rights, contact us at privacy@dokifinder.com or through your account settings.

6. Data Retention

Automatic Deletion

Most document-related data is automatically deleted 30 days after successful document return. This includes chat messages, location data, and document descriptions.

Account Data

Account information is retained while your account is active and for up to 2 years after account closure for legal and business purposes.

Legal Requirements

Some data may be retained longer when required by law, such as payment records for tax purposes or safety incidents for legal compliance.

7. International Data Transfers

DokiFinder operates globally, which means your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

EU-approved Standard Contractual Clauses for transfers outside the EEA
Adequacy decisions where available
Additional security measures for sensitive data
Regular reviews of transfer mechanisms

8. Children's Privacy

Age Restriction: DokiFinder is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected such information, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

Notify you by email at least 30 days before changes take effect
Display a prominent notice on our platform
Update the "Last Updated" date at the top of this policy
For material changes, we may require your consent to continue using our services

10. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

Email: privacy@dokifinder.com

Mail: DokiFinder Privacy Team, 123 Tech Street, 80331 Munich, Germany

Data Protection Officer: dpo@dokifinder.com

EU Representative: For users in the European Union, our EU representative can be contacted at eu-rep@dokifinder.com